Outer Harbour, Pwllheli
Open Mon–Fri, 9am–5pm & weekends by arrangement
How we collect, use and look after your personal information when you visit our website, buy from our shop or get in touch.
On this page
This policy explains how Boatshed Sailmakers collects, uses and protects personal information when you visit this website, buy from our online shop, ask us for a quote or bring us work. We’re responsible for that information as the “data controller” under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Boatshed Sailmakers is a sail loft at Sail Loft East, Outer Harbour, Pwllheli, Gwynedd LL53 5AY.
If you have a question about this policy or how we use your information, email info@theboatshedwales.co.uk, call 01758 613266 or write to us at the address above.
Your name, billing and delivery addresses, email address, phone number, what you’ve ordered, whether you chose delivery or collection, and any notes you add at checkout, such as details about your boat.
Payments are handled by our payment providers (see who we share it with). We see the payment method, the last four digits of your card and whether the payment went through. We never see or store your full card number.
Your name, email address and phone number, the service you’re interested in, and anything you tell us or send us about your boat, including measurements and photos. This applies whether you use our contact form, email, phone, text or Facebook.
Your contact details, details of your boat, sails or covers, the work we carry out and what you’ve paid.
Technical information such as your IP address, browser, device and the pages you visit. Some of this is collected through cookies, and we only use analytics and advertising cookies if you agree to them. See Cookies.
We can only use your personal information when the law gives us a reason, called a “lawful basis”. Here’s what we use it for and the basis we rely on.
| What we use it for | Lawful basis |
|---|---|
| Taking, making and delivering your order, arranging collection, and sending order updates | Contract |
| Taking payment, issuing refunds and preventing fraud | Contract, and our legitimate interest in preventing fraud |
| Answering enquiries, preparing quotes, and carrying out repairs, servicing and storage | Contract, or steps you’ve asked us to take before entering one |
| Dealing with returns, faults and complaints | Contract and legal obligation |
| Keeping accounting and tax records | Legal obligation |
| Keeping our website secure and stopping spam through our contact form | Legitimate interests |
| Understanding how people use our website so we can improve it (Google Analytics) | Consent |
| Measuring and showing our adverts on Facebook and Instagram (Meta Pixel) | Consent |
| Sending news and offers by email | Consent. We’ll only do this if you’ve asked to hear from us, and every email has an unsubscribe link |
We don’t sell your personal information, and we don’t make decisions about you based only on automated processing.
If you don’t give us the information we need for an order, such as a delivery address, we won’t be able to complete it.
These tools only run if you allow them in our cookie banner, and you can change your mind at any time.
We use Google Analytics 4, provided by Google Ireland Limited, to see how many people visit our website, which pages they look at, how they found us and which products are viewed, added to the basket and bought. Google Analytics doesn’t log or store IP addresses, and we only look at the results in aggregate. Google explains how it uses this information at policies.google.com/technologies/partner-sites.
We use the Meta Pixel, provided by Meta Platforms Ireland Limited, to measure our adverts on Facebook and Instagram and to show adverts to people who’ve visited our website. If you allow it, the pixel tells Meta which pages you’ve visited and what you’ve done on them, such as viewing a product, adding it to your basket or placing an order, along with technical information about your browser. If you’re logged in to Facebook or Instagram, Meta may link this to your account.
We and Meta are joint controllers for collecting this information on our website and sending it to Meta. Meta is responsible for what it does with the information after that, which is explained in Meta’s privacy policy. You can also control the adverts you see in your Facebook and Instagram ad settings.
We only share your information when we need to, and only with organisations that look after it properly:
If our business is ever sold or reorganised, customer records may pass to the new owner, who would have to use them in line with this policy.
Some of these providers, including Google, Meta, Automattic, Stripe and WP Engine, store or process information outside the UK, mainly in the United States and the European Economic Area. Where that happens, the transfer is protected by UK adequacy regulations (including the UK–US Data Bridge for certified companies) or by contracts approved under UK law, such as the International Data Transfer Agreement.
Under UK data protection law you have the right to:
To use any of these rights, email info@theboatshedwales.co.uk. It’s free, and we’ll reply within one month. We may need to confirm your identity first.
If you’re unhappy with how we’ve handled your information, please tell us so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Cookies are small text files stored on your device when you visit a website. We use the cookies our website needs to work without asking. We only use analytics and marketing cookies if you agree to them in our cookie banner. You can change your choice at any time by selecting Cookie settings at the bottom of any page, and you can delete cookies in your browser settings.
| Cookie | Provider | Purpose | Lasts |
|---|---|---|---|
woocommerce_cart_hash, woocommerce_items_in_cart | Boatshed Sailmakers (WooCommerce) | Remembers what’s in your basket | Session |
wp_woocommerce_session_* | Boatshed Sailmakers (WooCommerce) | Keeps your basket and checkout working | 2 days |
bsm_consent | Boatshed Sailmakers | Remembers your cookie choices | 12 months |
__stripe_mid, __stripe_sid | Stripe (WooPayments) | Helps prevent fraud when you pay | 1 year / 30 minutes |
_GRECAPTCHA | Google reCAPTCHA | Protects our contact form from spam | 6 months |
| Cookie | Provider | Purpose | Lasts |
|---|---|---|---|
_ga, _ga_* | Google Analytics | Counts visits and shows how people use the website | 2 years |
sbjs_* | Boatshed Sailmakers (WooCommerce) | Records how you found us, for example from a search or an advert, so we can see which channels lead to orders | Session to 6 months |
| Cookie | Provider | Purpose | Lasts |
|---|---|---|---|
_fbp, _fbc | Meta | Measures our Facebook and Instagram adverts and lets us show adverts to people who’ve visited our website | 3 months |
The map on our contact page comes from Google Maps, and Google may set its own cookies when it loads. If you follow a link to our Facebook page, Meta’s own cookies and privacy policy apply.
Our website uses an encrypted (HTTPS) connection, payments are handled by PCI DSS-compliant payment providers, and only people who need your information to do their job can see it.
Our shop is for adults, and we don’t knowingly collect information from children.
We’ll update this policy when the way we use personal information changes. The date at the top of the page shows when it was last updated.
